Privacy Policy Overview

This Privacy Policy explains how Lens Legacy handles personal data when people visit the website, make inquiries, book studio sessions, or receive edited image files. It applies to the website and to related studio communications and delivery processes.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Collection

Data We Collect

We may process identification and contact details, inquiry content, booking and consultation details, product counts, shot lists, reference materials, payment and billing records, delivery preferences, gallery access activity, and communications related to the session. We may also process technical data such as device, browser, and usage information when the website is used.

The categories of data collected depend on how a person interacts with the studio and its booking process.

02 · Sources

How We Collect Data

We collect data from contact forms, email, phone calls, consultation appointments, session planning documents, proof gallery activity, and file delivery interactions. We may also receive information from payment processing and service providers involved in operating the website and studio workflow.

Some information is provided directly, while other information is created during booking, production, and delivery.

03 · Cookies

Types of Cookies

We may use essential cookies to support site operation, preference cookies to remember settings, and analytics cookies to understand basic site performance and usage patterns. Cookies may be session-based or persistent, depending on their function.

Cookie use is limited to standard operational and analytical purposes.

04 · Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, through site-level preferences. Blocking certain cookies may affect form submission, gallery access, or other basic site functions.

Browser settings can be used to limit or remove cookies, subject to the site’s technical functions.

How We Use Data

We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, schedule sessions, manage approvals, produce and edit images, deliver files through private galleries, process payments, maintain records, secure our systems, and meet legal obligations. We may also use limited technical data to keep the website functioning and to understand basic usage.

Processing is limited to the studio’s booking, production, delivery, and compliance needs.

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, file delivery, and other operational tasks. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational partners receive only the information needed to perform their role.

Legal Disclosures

We may disclose personal data when required to comply with law, a valid legal process, or a lawful request from public authorities. We may also share information to establish, exercise, or defend legal claims, or to protect the rights and security of the studio, clients, or others.

Legal disclosure is limited to what is reasonably necessary in the circumstances.

User Rights

Your Rights

Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, or review of certain processing decisions. Some requests may be limited where we must keep records for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify a request before responding. If a request is incomplete or cannot be fulfilled, we will explain the reason in general terms and, where possible, identify the next step.

Requests are reviewed before action is taken to protect account and session privacy.

Data Retention

We keep personal data only for as long as needed to manage inquiries, bookings, production, delivery, accounting, and legal or operational recordkeeping. When data is no longer needed, it is deleted, anonymized, or archived in a limited form where retention is required.

Retention is based on the purpose of the record, legal obligations, and the need to resolve service matters.

Policy Updates

When this policy is updated, the revised version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how personal data is handled, we will use a reasonable method to draw attention to it.

The policy may be revised to reflect operational, technical, or legal changes.